Self-service, with a supervisor in the loop.
A self-checkout lane for your store where shoppers move through four clear screens, and a supervisor steps in only when a lane asks for help.
Hello.
Tap to start
Need a hand?
01 / 04
Every item and its price, in large type.
The shopper scans a barcode or picks an item without a code from a visual list (PLU lookup). The basket builds on screen as they go, with the running total always in view.
We scope: your catalogue, barcodes, and items sold by weight on a legally verified scale.
02 / 04
Check the basket before paying.
Quantities can be changed and items removed, and the total updates immediately. Nothing is paid until the shopper confirms the basket.
We scope: the bagging area, whether the lane uses a security scale, and which checks call a person.
03 / 04
Payment happens on the terminal beside the screen.
The lane hands the total to the payment terminal you already use or choose with us. A declined card returns the shopper to the payment screen with the basket intact.
We scope: your payment provider and terminal connection.
04 / 04
A clear summary, then the fiscal receipt.
The shopper sees every item and the total in one view. Where the law requires a fiscal device, the receipt is issued by it, integrated with its authorised distributor during setup (in Romania, the AMEF).
We scope: fiscal device where required, receipt printing (in Romania, for card payments only on request, as the law allows), and invoices for company buyers.
The supervisor in the loop
Exceptions don’t freeze the screen. The lane tells the shopper what is happening, sends one clear request to the supervisor, and continues the same basket once it is resolved.
Shopper sees
A staff member will check your ID. You can keep scanning.
Supervisor · Lane 02
ID check
Example data
Only with a security scale
Shopper sees
Please wait, help is on the way.
Supervisor · Lane 03
Bagging check
Example data
Your rules decide which actions need approval.
Shopper sees
Removing an item needs a supervisor.
Supervisor · Lane 01
Void Apples · 500 g · 6.50 RON
Example data
From the “Need a hand?” button
Shopper sees
Someone is coming to lane 04.
Supervisor · Lane 04
Help requested
Example data
Store ops
The supervisor view is designed with you for the pilot: which lanes are open, which need attention, and who took each request. Lane identity, ownership of each intervention and permissions are agreed before more lanes are added.
| Lane | Request | Waiting | Taken by | Action |
|---|---|---|---|---|
| 04 | Help requested | 1:15 | — | Take |
| 02 | ID check | 0:42 | — | ApproveDecline |
Each request names the lane and the reason.
Taking a request shows the others it is handled.
After approval the shopper continues where they stopped.
Payment, receipt and stock stay tied to the same basket; if one step fails, staff pick the transaction up at the desk.
Guide: Keep self-checkout payment, receipt and stock states alignedHardware
A lane has to fit the floor and the shopper’s reach: where the queue forms, where bags go down, how high the screen sits and where the card terminal falls to hand. We measure that in discovery and agree a setup for each lane.
Portrait screen with large targets, readable from a step back.
Hands-free or handheld, depending on basket size.
Optional security scale; it checks the bag, it doesn’t price items. You decide which mismatches call the supervisor.
Your provider’s card terminal, mounted at hand height.
Issued by your fiscal device where one is required. In Romania that is the AMEF, which reports to ANAF as the law requires; integrated with its authorised distributor.
Shows staff across the store when a lane needs help.
All six parts
| Countertop | Freestanding | |
|---|---|---|
| Fits | Small baskets: cafés, canteens, convenience corners | Mixed grocery baskets |
| Footprint | On an existing counter | Its own stand and bagging shelf |
| Scanner | Handheld or built-in | Built-in, plus handheld for bulky items |
| Security scale | Usually not needed | Optional |
| Payment | Your terminal, beside the screen | Your terminal, mounted on the stand |
| Receipt | Your fiscal device | Your fiscal device |
| Supervisor | Same console | Same console |
Hardware is agreed per store and quoted separately from the software.
One offer, three parts
The back of the kiosk
Each connection is set up and tested during the pilot, for your store. Nothing below runs on its own before that.
We confirm which connections your pilot needs during discovery.
The same four screens, running in your browser. Nothing is charged and nothing is sent to a store.
Tap a product tile; the basket and total update at once.
On the review screen, use − and + before you continue.
See what the shopper is told while a supervisor is on the way.
01 / ITEMS
Choose a product to add it.
Terminal connection, payment provider and fiscal setup are scoped for your store.
No payment is processed in this interface.
Every item, in one clear view.
Receipt preview. This is not a fiscal receipt or payment confirmation.
Interactive interface · Example data
How a pilot runs
We look at your baskets, peak hours, the lane position and who will supervise.
We configure the catalogue, the shopper screens, the supervisor console and your payment and fiscal connections on one lane.
Together we review completed checkouts and interventions, then adjust the exception rules and the screens.
When the pilot works for your staff and shoppers, we add lanes or stores on the same setup.
Guide: Is a supervised self-checkout pilot right for your store?
01
02
Hardware is quoted separately, or you use what you already have. You get a written quote after discovery, sized to your lanes and stores.
Request a pilotNo. It gives shoppers with small baskets another way to pay, and one person supervises several lanes. Staff time moves to helping shoppers and restocking. Staffed tills can stay open for large baskets and for shoppers who prefer them.
Many stores start with around four lanes per supervisor. Your baskets and layout decide the real number: we agree it in discovery and check it against real interventions during the pilot.
The fiscal receipt, where a fiscal device is required, is integrated with your authorised fiscal device distributor during setup, and the catalogue comes from your POS or from RDCopilot POS. We confirm compatibility in discovery, before you commit to a pilot.
Scanning alcohol or tobacco sends an ID-check request to the supervisor, because their sale to minors is banned (in Romania, under 18). The shopper keeps scanning; payment waits until the check is approved.
You decide which situations call a person: removed items, weight mismatches if you use a security scale, or baskets over a set value. We don’t promise loss figures; the pilot shows how your lanes behave.
We agree this in the pilot scope: which steps continue on the lane, and when the lane pauses and shows shoppers where to pay instead.
Screens are designed with accessibility best practice in mind: large type and buttons, Romanian and English, and a help button that is always visible. Kiosk hardware, screen height, reach and the card terminal are chosen with you, against the European Accessibility Act requirements for self-service payment terminals.
Data is hosted in the EU. Pricing is a one-off setup plus a monthly licence; you receive a written quote after discovery.
From idea to implementation
Keep self-checkout payment, receipt and stock states connected, with provider evidence and a recovery-desk handoff that preserves the original transaction.
Read guidePlan a supervised self-checkout pilot around suitable baskets, staff support and real equipment, then measure completion and interventions before adding more lanes.
Read guideDesign the self-checkout supervisor queue around lane identity, intervention ownership and specific permissions, with a clear return to the shopper’s transaction.
Read guideWe reply in English or Romanian. No commitment until you approve a written quote.
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